Virgin Active Empire Tower

Highlights

Google reviews

• Emmanuel Baja

  a month ago

  Update 27/7/26: Since my initial review below, management eventually called me the following week explaining the whole situation (Contractor agreements and their willingness to improve customer experience moving forward). While not 100% convinced yet, they did ask what they could do to make it right both from a customer/promo perspective (which I am refusing on principle as my initial complaint what on the health and safetyness of the customers first). I am still looking to see how the staff responds to these incidences in the future before I update everything to 5, but I'll rescind the initial two star and giving them the benefit of doub. I'll update per changes that I see with regards to the corrections and implementation improvement they promise. .….............................................................. Ok everything was ok until today. It looks like they are renovating the place and are doing it during active gym hours. Keep that in mind as I started smelling paint while lifting and immediately became lightheaded. When I complained to staff the construction workers continued to work, so not sure how much feedback matters. Not sure how I feel about this gym based on that experience as most hiso eatablishments usually complete or close the gym as opposed to expose members to chemicals.

• Inthira Phumara

  3 weeks ago

  I’ve had a great experience with Virgin Active from the very beginning. The team was helpful and welcoming, and the gym is clean, modern, and packed with great amenities. Jayden in particular has been incredibly proactive and helpful, I can ask him anything, and he always takes the time to help me navigate my membership through out. Really enjoying my experience so far!

• Tommy S

  10 months ago

  I’ve been a member at Virgin Active Empire for a year, and it’s truly been an amazing experience. The people, the facilities, the atmosphere—everything feels high class and incredibly well maintained. My manager Coke has been the absolute best! He helped me get access to all Virgin locations and always made sure I had the best experience possible. Honestly, being a member here has been one of the highlights of my time living in Bangkok. I’d love to come back one day—it’s easily the best gym experience I’ve ever had!

• Dan Ramos

  11 months ago

  I had an amazing experience signing up for a membership at Virgin Active Empire Tower! First, the location is spectacular—right in the middle of Sathorn, super convenient to BTS Chongnunsi, and close to everything. The membership team was fantastic. Mangkon was very friendly and explained everything clearly, and his senior colleague, Coke, went through every step of the membership and contract. They even offered me a discount, which was a great bonus! One of the main reasons I decided to join Virgin Active is the trainer, Stopz. He’s extremely knowledgeable and provided me with a thorough assessment on my first day. I was so impressed that I also signed up for a PT package with him, and I’m excited to see results over the next 3–6 months with such a professional and friendly coach. The facilities are absolutely top-notch one of the most luxurious gyms in Bangkok! They have everything you could need: a pool, wall climbing, salt room, sleeping pods, ice shower, steam room, and even complimentary attire if you forget yours. The equipment is excellent, the place is very clean, and all the staff, from coaches to reception, are incredibly friendly. I highly recommend Virgin Active and give this team a full 5 stars! Thank you for such a professional and welcoming experience. Look for Mangkon whenever you want to sign up for membership and Coach Stopz for Personal Training. Khob Khun Khrub!

• Sukhum Cheff Truengtrachitkul

  a year ago

  The gym is massive, spanning three floors with facilities like a pool and Pilates studio. The overall vibe is luxurious with grey tones, but it feels a bit gloomy, like it’s always about to rain. I attended a Grid class, and while the program and instructor were great at motivating members to hit their calorie goals, the music was a letdown. Despite being ‘licensed,’ it felt like generic free music from SoundCloud newbies—bland, uncreative, and forgettable. No catchy lyrics, no energy, just a dull mix that doesn’t match the premium feel of the gym. Why not invest in real music from Warner or Sony? It’s a shame because it undermines an otherwise solid class. Other areas of the gym also feel outdated, like watching Fashion TV from the early 2000s. Not sure I’ll be back for classes until they improve the atmosphere.

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